Skip to main content.

Virginia Natural Gas Announces Customer Refunds and Fee Elimination Following Rate Request Approval 

VIRGINIA BEACH, Va. – September 18, 2023 – Virginia Natural Gas (VNG) is pleased to announce immediate customer reimbursements and benefits after the recent final rate approval from the Virginia State Corporation Commission, including one-time refunds and the elimination of convenience fees from electronic bill payments. 

VNG will initiate one-time refunds, with interest, to all customers beginning Sept. 18, 2023. These reimbursements are intended to compensate consumers for the difference between newly approved final rates and interim rates that were effective from Jan. 1-Aug. 31, 2023. This refund will be identified as a separate line item on a customer’s bill.

Furthermore, effective October 2023, VNG will eliminate convenience fees for all forms of bill payment, underlining our commitment to meeting our customers' needs for seamless payment options. Customers who were charged convenience fees on or after Jan. 1, 2023, will be receiving a one-time refund, commencing in mid-October 2023.

Virginia Natural Gas remains firmly committed to fueling our customers and communities with quality energy services and will continue to prioritize affordability and safety for all our services.

For further information about Virginia Natural Gas and the recent rate request approval, please visit our website at

About Virginia Natural Gas

Virginia Natural Gas is one of four natural gas distribution companies of Southern Company Gas, a wholly-owned subsidiary of Southern Company (NYSE: SO). Virginia Natural Gas provides clean, safe, reliable and affordable natural gas service to more than 300,000 residential, commercial and industrial customers in southeast Virginia. Consistently ranked in the top quartile for customer satisfaction by J.D. Power and Associates, the company also has been recognized by the Virginia Department of Energy (Virginia Energy) and the Virginia Oil and Gas Association for its safety, innovation, environmental stewardship, community outreach and educational programs, and has been named Local Distribution Company of the Year five times since 2015. The company has been ranked by its business customers as one of the most Trusted Business Partners in the utility industry according to Cogent Reports, and a Top Workplaces in Hampton Roads by Inside Business. For more information, visit and connect with the company on FacebookTwitter,  Instagram, LinkedIn and Nextdoor.

About Southern Company Gas
Southern Company Gas is a wholly-owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.4 million natural gas utility customers through its regulated distribution companies in four states with approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit

Media Contact:
Karen Bradley
757-355-0368 | www.virginianaturalgas/pressroom