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Virginia Natural Gas operates and maintains natural gas pipes, reads meters and distributes natural gas to homes and neighborhoods throughout southeast Virginia.
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Choosing natural gas is an environmentally responsible way to get the reliability and performance your business needs.
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  - Choosing natural gas is an environmentally responsible way to get the reliability and performance your business needs.
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Safety is our No. 1 priority! If you think you smell gas, move to a safe place away from the area of the suspected leak and call 911. Then call the Virginia Natural Gas Leaks, Odors or Emergencies line at 877.572.3342.
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  - This odorant has a distinctive “rotten egg” type odor. You should act any time you detect even a small amount of this odor in the air. VNG leaks odors emergency.
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  - Try these fun activities to teach kids more about natural gas.
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  - Before digging around your property, state law requires you call 811, a nationwide, toll-free number, to have your utility lines professionally marked.
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With roots that stretch back to 1850, Virginia Natural Gas serves more than 300,000 residential, commercial and industrial customers in southeastern Virginia.
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At Virginia Natural Gas, we take seriously our legacy as one of Virginia’s oldest corporations and aspire to “be a citizen wherever we serve.”

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Leaks, Odor or Emergencies 1.877.572.3342
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Start/Stop/Transfer Service
Transfer Service

Transfer Service Form

If you need to transfer your natural gas service to a new address, fill out the form below. If there's a meter at your address and you'd like to start new gas service, please fill out our Start Service Form instead. If you don't have a meter at your address already, please fill out our Start Services - New Meter Form.

Step 1: Where and when would you like to stop service?

Address Line 1:

Address Line 2:

City:

Date to stop gas service at above address:

State: State:

ZIP Code:

Note: Same day requests are not available. Additionally, we will not honor requests made in the past for service dates.

Step 2: Where and when do you want to start service?

Address Line 1:

Address Line 2:

City:

Date to start gas service at above address:

State: State:

Zip Code:

Phone Number:

Please note- it may take up to 48 hours to process your request.

If the gas meter is already on, select “None” for your entrance instruction. However, if you are not sure if the gas is on or off, please select the appropriate entrance instruction to give us access to all gas appliances to turn on your service.

Entrance Instructions: Entrance Instructions:

Gate Code:

Intersecting Street:

Subdivision Name:

Note: Electricity and water must be on and active at your premise prior to start date. Pets should be safely secured in a location as to not interfere with our field technician inspection of the gas meter, all appliances (electric and gas) and any necessary gas lines.

Step 3: Who will be responsible for paying the natural gas service at the address indicated above?

Primary Person Responsible is: Property Owner Renter Landlord

First Name:

Last Name:

Date of Birth:

Phone Number:

Email Address:

Social Security Number:

If a social security number isn’t provided, you will automatically be billed a deposit.

Secondary Person Responsible is: Property Owner Renter Landlord

First Name:

Last Name:

Date of Birth

Phone Number:

Email Address:

Social Security Number:

If a social security number isn’t provided, you will automatically be billed a deposit.

Step 4: Where would you like the bill mailed (if different from the address in Step 2)?

eBill is a convenient and secure billing option that does not require you to log in with a username and password to view your bill. You’ll use a “shared secret,” such as your ZIP code, to authenticate. Each month, you’ll receive an email with a PDF attachment of your bill which you can pay from directly. Applicable fees apply.

Enroll in Paperless Billing? I would like to enroll in eBill paperless billing.

Is your billing address the same as your service address? Yes, please set my billing address to be the same as my new service address above No, please set my billing address to a different address below

Address Line 1:

Address Line 2:

City:

State: State:

ZIP Code:

Step 5: Pandemic Safety

Has anyone in your home (business) tested positive for COVID-19 in the past 14 days? Yes No

*Required Field

Are you or anyone in your home (business) currently experiencing any symptoms associated with COVID-19, such as fever, shortness of breath, a cough that is unusual for you, or loss of taste or smell? Yes No

*Required Field

Are you or is anyone in your home (business) currently under quarantine due to potential exposure to someone with COVID-19 or recent travel? Yes No

*Required Field