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Based on customer feedback, we have updated the navigation in My Account to make it easier for you. 

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Start Transfer Service

Transfer Service Form

If you need to transfer your natural gas service to a new address, fill out the form below. If there's a meter at your address and you'd like to start new gas service, please fill out our Start Service Form instead. If you don't have a meter at your address already, please fill out our Start Services - New Meter Form.

Step 1: Where and when would you like to stop service?


Note: Same day requests are not available. Additionally, we will not honor requests made in the past for service dates. 

Step 2: Where and when do you want to start service?


Please note- it may take up to 48 hours to process your request.

If the gas meter is already on, select “None” for your entrance instruction. However, if you are not sure if the gas is on or off, please select the appropriate entrance instruction to give us access to all gas appliances to turn on your service.

Entrance Instructions:

Note: Electricity and water must be on and active at your premise prior to start date. Pets should be safely secured in a location as to not interfere with our field technician inspection of the gas meter, all appliances (electric and gas) and any necessary gas lines.

Step 3: Who will be responsible for paying the natural gas service at the address indicated above?

Primary Person Responsible is:

If a social security number isn’t provided, you will automatically be billed a deposit.

Secondary Person Responsible is:

If a social security number isn’t provided, you will automatically be billed a deposit.

Step 4: Where would you like the bill mailed (if different from the address in Step 2)?

eBill is a convenient and secure billing option that does not require you to log in with a username and password to view your bill. You’ll use a “shared secret,” such as your ZIP code, to authenticate. Each month, you’ll receive an email with a PDF attachment of your bill which you can pay from directly. Applicable fees apply.

Enroll in Paperless Billing?
Is your billing address the same as your service address?

Step 5: Pandemic Safety

Has anyone in your home (business) tested positive for COVID-19 in the past 14 days?

*Required Field

Are you or anyone in your home (business) currently experiencing any symptoms associated with COVID-19, such as fever, shortness of breath, a cough that is unusual for you, or loss of taste or smell?

*Required Field

Are you or is anyone in your home (business) currently under quarantine due to potential exposure to someone with COVID-19 or recent travel?

*Required Field