Energy Assistance Programs for Residential Customers

You deserve peace of mind when it comes to paying your energy bill. If you’re facing financial hardship and need bill-pay assistance, you don’t have to face this challenge alone. Let us help you fuel forward. We can connect you to a variety of energy assistance programs and resources that may be able to assist you in your time of need.

Suspended Service Disconnection Moratorium

With Virginia’s utility service disconnection moratorium ending, Virginia Natural Gas has resumed normal business operations. Customers who have outstanding balances are encouraged to set up a payment arrangement, even if seeking energy assistance funding, to help avoid disconnection and service interruption. We will work with customers to handle past-due obligations in a manageable way and help connect them to a variety of energy assistance resources. 

Coronavirus Relief Fund Program

Over the course of the pandemic, Virginia Natural Gas helped distribute $4.4 million of federal Coronavirus Relief Funds to eligible customers to help pay down or pay off past-due account balances. We’re working with the Virginia General Assembly to determine if there will be future phases of the program.

We’ll provide updates on any additional funds as information becomes available. Please continue to check our website for the latest news.

Low Income Home Energy Assistance Program (LIHEAP)

The federal Low Income Home Energy Assistance Program (LIHEAP) helps those in need pay their heating expenses. This federal- and state-funded assistance program is available to income-eligible families to help with managing costs associated with home energy bills, energy crises and weatherization and minor energy-related home repairs. A past-due balance or disconnection notice is not needed for eligible customers to apply for LIHEAP assistance. The annual enrollment period for 2021 begins October 12 and runs through November 12.

For additional information and eligibility requirements for this program, call 800.230.6977, option 9 or visit dss.virginia.gov.

Salvation Army EnergyShare

Virginia Natural Gas and our customers donate funding to EnergyShare, a program administered by the Salvation Army that offers assistance with energy costs. Call your local Salvation Army to make an appointment (no walks-in, please).

South Hampton Roads – 757.543.8100
Suffolk – 757.539.5201
Peninsula – 757.838.4875
Williamsburg – 757.229.6651

Help a customer in need by contributing to EnergyShare on your next monthly payment.

Add $1, $2, $5, $10 or $20 the next time you pay your bill.

2-1-1 Virginia

2-1-1 Virginia connects individuals or families in need to important community resources like emergency shelter, food, clothing or financial assistance. Connect by dialing 2-1-1 or visiting 211virginia.org.

Crisis Assistance

Crisis Assistance is intended for emergency situations only and helps eligible households when fuel assistance or other resources don’t meet the need. To apply for Crisis Assistance or for more information, visit the Virginia Department of Social Services website. Please note, you may need to be interviewed by a social services eligibility worker, depending on the type of assistance requested. Contact your county’s department of social services for more information.

Credit Counseling Assistance

If you or someone you know is having trouble paying bills, reach out to ClearPoint, a national, nonprofit credit counseling agency at 800.251.2227 or visit ClearPoint’s website.

Servicios de asistencia de crédito
Si usted o alguien que conozca tiene problemas para pagar las facturas, comuníquese con ClearPoint, una agencia nacional de asesoramiento de crédito sin fines de lucro en 866.559.8198 or visite el sitio web de ClearPoint.