Energy Assistance Programs for Residential Customers

Deferred Payment Arrangements

Customers who have outstanding balances are encouraged to set up a payment arrangement, even if seeking energy assistance funding, to help avoid disconnection and service interruption. We will work with customers to handle past-due obligations in a manageable way and help connect them to a variety of energy assistance resources. 

Low Income Home Energy Assistance Program (LIHEAP)

The federal Low Income Home Energy Assistance Program (LIHEAP) helps those in need pay their heating expenses. This federal- and state-funded assistance program is available to income-eligible families to help with managing costs associated with home energy bills, energy crises and weatherization and minor energy-related home repairs. A past-due balance or disconnection notice is not needed for eligible customers to apply for LIHEAP assistance. The annual enrollment period for 2022 begins October 11 and runs through November 11.

For additional information and eligibility requirements for this program, call 800.230.6977, option 9 or visit dss.virginia.gov.

2-1-1 Virginia

2-1-1 Virginia connects individuals or families in need to important community resources like emergency shelter, food, clothing or financial assistance. Connect by dialing 2-1-1 or visiting 211virginia.org.

Credit Counseling Assistance

If you or someone you know is having trouble paying bills, reach out to ClearPoint, a national, nonprofit credit counseling agency at 800.251.2227 or visit ClearPoint’s website.

Servicios de asistencia de crédito 
Si usted o alguien que conozca tiene problemas para pagar las facturas, comuníquese con ClearPoint, una agencia nacional de asesoramiento de crédito sin fines de lucro en 866.559.8198 or visite el sitio web de ClearPoint.

Salvation Army EnergyShare

Virginia Natural Gas and our customers donate funding to EnergyShare, a program administered by the Salvation Army that offers assistance with energy costs. Call your local Salvation Army to make an appointment (no walks-in, please).

• South Hampton Roads – 757.543.8100
• Suffolk – 757.539.5201  
• Peninsula – 757.838.4875 
• Williamsburg – 757.229.6651 

Help a customer in need by contributing to EnergyShare on your next monthly payment.

Add $1, $2, $5, $10 or $20 the next time you pay your bill. 

Crisis Assistance

Crisis Assistance is intended for emergency situations only and helps eligible households when fuel assistance or other resources don’t meet the need. To apply for Crisis Assistance or for more information, visit the Virginia Department of Social Services website. Please note, you may need to be interviewed by a social services eligibility worker, depending on the type of assistance requested. Contact your county’s department of social services for more information.