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Energy Assistance Programs for Residential Customers
You deserve peace of mind when it comes to paying your energy bill. If you’re facing financial hardship and need bill-pay assistance, you don’t have to face this challenge alone. Let us help you fuel forward. We can connect you to a variety of energy assistance programs and resources that may be able to assist you in your time of need.
Current Energy Assistance Programs and Resources
Helpful Downloads and Links
Deferred Payment Arrangements
Customers who have outstanding balances are encouraged to set up a payment arrangement, even if seeking energy assistance funding, to help avoid disconnection and service interruption. We will work with customers to handle past-due obligations in a manageable way and help connect them to a variety of energy assistance resources.
Low Income Home Energy Assistance Program (LIHEAP)
The federal Low Income Home Energy Assistance Program (LIHEAP) helps those in need pay their heating expenses. This federal- and state-funded assistance program is available to income-eligible families to help with managing costs associated with home energy bills, energy crises and weatherization and minor energy-related home repairs. A past-due balance or disconnection notice is not needed for eligible customers to apply for LIHEAP assistance. The annual enrollment period for 2023 begins October 10 and runs through November 10.
For additional information and eligibility requirements for this program, call 800.230.6977, option 9 or visit dss.virginia.gov.
2-1-1 Virginia
2-1-1 Virginia connects individuals or families in need to important community resources like emergency shelter, food, clothing or financial assistance. Connect by dialing 2-1-1 or visiting 211virginia.org.
Credit Counseling Assistance
If you or someone you know is having trouble paying bills, reach out to ClearPoint, a national, nonprofit credit counseling agency at 800.251.2227 or visit ClearPoint’s website.
Servicios de asistencia de crédito
Si usted o alguien que conozca tiene problemas para pagar las facturas, comuníquese con ClearPoint, una agencia nacional de asesoramiento de crédito sin fines de lucro en 866.559.8198 or visite el sitio web de ClearPoint.
Salvation Army EnergyShare
Our EnergyShare Program, funded by our employees and customers and administered by The Salvation Army, offers bill payment assistance to income-eligible customers, including seniors and veterans. Call your local Salvation Army to make an appointment (no walks-in, please) to check your eligibility for financial assistance.
- South Hampton Roads – 757.543.8100
- Suffolk – 757.539.5201
- Peninsula – 757.838.4875
- Williamsburg – 757.229.6651
Help a customer in need by contributing to EnergyShare on your next monthly bill payment.
Add $1, $2, $5, $10 or $20 the next time you pay your bill.
Crisis Assistance
Crisis Assistance is intended for emergency situations only and helps eligible households when fuel assistance or other resources don’t meet the need. To apply for Crisis Assistance or for more information, visit the Virginia Department of Social Services website. Please note, you may need to be interviewed by a social services eligibility worker, depending on the type of assistance requested. Contact your county’s department of social services for more information.
