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Reading Your Meter

Meter Reading

Our goal is to make every experience with Virginia Natural Gas an outstanding one. That includes your monthly bill, and we work hard to ensure that every customer's bill is accurate. Virginia Natural Gas reads residential, commercial and some industrial meters every month.

Accurate readings ensure that you are paying for the exact amount of natural gas you use, not an estimated amount. Virginia Natural Gas has installed Automated Meter Reading (AMR) devices on all our customers’ meters to ensure your meter reading is always accurate. An AMR device allows Virginia Natural Gas employees to read your natural gas meter remotely as they walk or drive by your home. Having an AMR means that we won’t need access to your property unless your meter needs maintenance.

Automated meter reading is one more way we can ensure that every experience with Virginia Natural Gas is an outstanding one.

How Does Automated Meter Reading Work?

If for some reason we cannot read your meter in a given month, you will receive a system-generated bill, which is calculated by considering past usage and adjusting it for exact weather conditions. If a system-generated bill is incorrect, any overcharge or undercharge will be corrected the following month. Which means we always bill you only for the gas you actually use.

Don’t Hesitate: Ask to See a Company Photo ID

If a meter reader approaches your property, don't hesitate to ask to see their company photo ID. If you're in doubt about the identity of someone coming to your home, call us at 866.229.3578. If you feel threatened, call 911.

How to Read Your Meter

  1. Read the numbers for each dial going from right to left.
  2. Always read the numbers in the direction the arrow on the dial is pointing.
  3. If the pointer is between two numbers, always select the smaller number, unless the pointer is between 0 and 9, then select 9.
  4. If a pointer is directly on a number, look at the dial to its immediate right. If its pointer has not passed zero, record the lower number.

The reading for this example is 2984.

Meter Maintenance

As mandated by federal and state regulations and as an important part of our safety and maintenance programs, Virginia Natural Gas periodically conducts a physical survey of our natural gas mains, service lines and meter sets. Sometimes this includes the interior gas piping in your home or business up to the meter.

If you recently received a doorhanger or postcard at your premises, we were attempting to gain access to our meter set to perform a maintenance check. A representative from one of our contractors checked a portion of our service line on your property and was unable to gain access to your house, building or fenced area to complete the survey. 

By leaving a doorhanger or postcard at your premises, we are not indicating that there is an issue at your premises. However, we do need to gain access to the natural gas meter to complete our maintenance check. Failing to provide access may cause your service to be interrupted.  

If it is not convenient for us to return on the Saturday indicated on the doorhanger or postcard, please call our contractors listed to schedule this maintenance check:

  • Advanced Gas Detection (Peninsula) - 855.243.4999
  • Dan Fitzgerald & Associates (Southside) - 800.618.5717

If we do not hear from you within thirty days of the final attempt indicated on the doorhanger or postcard, your natural gas service will be subject to interruption. 

**If there is inclement weather on the day we have scheduled to come to your premises, we will reschedule for another day.

Tips to Help Complete the Maintenance Check:

  • Locked Gate/Fence/Meter Under House – Please leave the gate/fence unlocked for the indicated Saturday visit. 
  • Dog – Please have your dog moved away from the meter set and ensure the dog is unable to approach the technician. 
  • Excess Vegetation or Trash/Debris – Please remove the hindrance prior to the Saturday attempt or scheduled appointment. 
  • Construction – Please provide a clear path to the meter. 
  • Meter Inside – Please be available at the premise either the Saturday attempt or scheduled appointment.  

If you rent and do not have access, please contact the owner of the building and have them call:

  • Advanced Gas Detection (Peninsula) - 855.243.4999
  • Dan Fitzgerald & Associates (Southside) - 800.618.5717