When severe weather threatens your community, the well-trained professionals at Virginia Natural Gas are ready. Our employees participate in severe weather training that prepares them so that your home and business will have safe, reliable natural gas service. In times of bad weather, here is what you need to know:
No Power? No Problem!
When severe weather hits and you lose power for days or even weeks, many natural gas appliances like water heaters and ranges still work. And for the best defense against power outages, we recommend a natural gas generator. Fueled continually by natural gas, most generators are fully automatic. Within seconds of an outage, the unit comes on, supplies power, and switches off when power returns.
The safety of our customers and communities is our highest priority. That’s why at all times, including when severe winter weather events related to snow and ice occur, we strongly advise customers to adhere to the following guidelines associated with natural gas meter and appliance venting safety:
Customers are encouraged to know the location of their natural gas meter.
Virginia Natural Gas advises customers to leave their gas meter on to maintain proper pressure in the gas piping within their homes or businesses and to prevent water from entering the lines should flooding occur. Most gas appliances have safety valves that shut off the flow of gas automatically if the pilot light goes out.
Your natural gas service should operate uninterrupted throughout the storm. Only Virginia Natural Gas or emergency personnel should turn the valve off. In cases of severe lightning, customers might want to unplug natural gas appliances to avoid possible electrical damage.
Customers are urged to report a natural gas emergency to 911 and the Virginia Natural Gas 24-hour emergency response line at 877.572.3342. The damage assessment and restoration process begins once the storm has passed, and it’s safe for our crews to proceed with gathering information and determining the extent of the service needs in the affected areas.
If your gas service was interrupted as a result of a severe storm, restoration time depends on when water recedes in flooded areas and customers’ homes and businesses are free of standing water, and when Virginia Natural Gas personnel can safely enter homes and businesses, and appliances are easily accessible by technicians.
The safety of our customers and communities is our highest priority. That’s why at all times, including when severe weather events occur, we strongly advise customers to adhere to the following guidelines associated with natural gas meters and appliances.