Payment Options
We heard you and have eliminated all convenience fees for checking and savings account payments.
Go Paperless!
In the last five years, more than 50% of our customers have chosen paperless billing. Here’s why:
- Paperless customers are 21% more satisfied than those receiving paper bills.
- Conveniently receive your monthly bill through email.
- Reduce clutter and save on postage stamps.
Make the switch to paperless billing today through MyAccount!
moBill: Pay your bill from your smartphone
Receive and pay a bill with your smartphone mobile wallet app!
Mobile Wallet Billing (MoBill) Details
When you enroll an account in moBill, you’ll be able to receive and pay your monthly bill through your smartphone’s native mobile wallet – Apple Wallet (iPhone) or Google Wallet (Android).
- Sign up only requires your account number, mailing ZIP code and a few steps to add a pass for your gas bill to your mobile wallet, which is a native app on your smartphone.
- Your monthly bill will be paperless since it’ll be delivered directly to your mobile wallet.
- You will not need to remember a username and password to view and pay your bill.
- When your bill is ready to view and pay each month, you'll receive a notification on an Apple device or a text on an Android device.
- When viewing your bill in your mobile wallet "pass," you can also:
- Pay your bill using a credit/debit card or checking/savings account. No convenience fee is applied to payments made by checking or savings account. A convenience fee is applied to credit card payments.
- View your full bill.
- Set preferences for new bill and payment received notifications, as well as due date reminders.
Sign up today by clicking on the below appropriate mobile wallet button associated with your smartphone!
Pay Online through My Account
- Receive an email when your bill is ready to view and pay online.
- Username and password required to access and pay bill.
- Enroll in paperless billing, AutoPay and Budget Plan.
- Establish payment arrangements.
- View bill and payment history, as well as natural gas usage and past meter readings.
Pay Online through Bank/Credit Union
Online Banking
- Receive and pay your monthly natural gas bill through your bank or credit union’s website bill pay section, if offered, with no convenience fee for your payment.
- Once you log in to your bank or credit union’s website and confirm they have a bill pay section, follow these prompts to:
- Search and add our company to your bill pay list
- Authenticate your account by including your 10-digit account number and mailing zip
- Sign up to receive and view electronic bills through this list
- After completing these steps, your next bill will be delivered to your bank or credit union’s website bill pay list for you to make a one-time payment or schedule a payment for a future date at no cost to you.
Are you past due on your bill?
If you’re past due on your bill, you may be able to set up
a Deferred Payment Arrangement.
How it works
- You pay a set number of monthly installments with 0% down.
- Brings your bill current, which will allow you to enroll in the Budget Plan, if desired, to avoid unpredictable bills from month to month.
- Helps you avoid a service disconnection for an unpaid past-due balance so that you can continue to fuel your home uninterrupted with natural gas.
Note: Once you set up a payment arrangement, you will pay your monthly payment arrangement amount for your past-due balance and your monthly current bill amount each month.
Check your eligibility by visiting My Account.
Virginia Natural Gas Deferred Payment Arrangement
Pay In-Person
Find an authorized payment location near you using the tool below. (Note: a convenience fee may apply.)
Other Billing and Payment Preferences
Pay via AutoPay
Never worry about paying your bill on time again. You can stop writing checks and mailing your payments when you sign up for our convenient AutoPay electronic billing option.
With AutoPay your monthly payment will be withdrawn automatically from your credit/debit card or bank account on your due date for free.
If you choose to use AutoPay with your credit card you will automatically be enrolled in paperless billing. Please note it may take a billing cycle or two after you enroll for AutoPay to be set up on your account.
Get started today by signing in or registering at My Account.
Pay via Phone
Call us at 866.229.3578 (Y hablamos español), Monday through Friday (closed on holidays), from 7 a.m. to 8 p.m. to pay your bill by phone. No convenience fee is applied to payments made by checking or savings account. A convenience fee is applied to credit card payments.
Pay via Budget Payment Plan (Budget Billing)
Using our Budget Plan is a great choice if you want to even out the seasonal highs and lows of your heating bill.
- We estimate your natural gas usage for the next 12 months, based on your past usage.
- We divide that amount by 12 to determine your monthly payment amount.
- We review your plan quarterly to make sure your budget amount is keeping pace with your actual usage. Every quarter, we’ll adjust your monthly amount as needed. Budget billing is settled in August and recalculated for the new plan year that starts in September.
This is a free service for residential customers whose accounts are up to date, and you can discontinue it at any time. To sign up, call us at 1.866.229.3578. In the event your account becomes two months past due, you will automatically be removed from the budget plan.
Visit My Account to sign up today!
Pay via Mail
Remember to include the bill stub and write your account number on your check. Don't forget a stamp!
Send your payment to the following address:
Virginia Natural Gas
P.O. Box 5409
Carol Stream, IL 60197-5409
As of Oct. 1, 2021, the United States Postal Service initiated longer deliver times for first class mail from one to three days – to three to five days. Paperless billing is the ideal solution for customers to avoid any bill delivery issues. Sign up today: My Account.
Please note that third-party vendor payment processing fees may apply for select bill payment options.
