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Payment Options
Billing & Payment Options
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Payment Method |
How to Pay |
Key Benefits |
Fee |
|---|---|---|---|
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Online via My Account |
Use Speedpay to pay with checkings/savings account or with credit/debit card. |
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No fee for bank accounts $2.50 processing fee for credit or debit cards
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AutoPay |
Have your bill amount automatically debited from your bank account or credit/debit card on your due date *Please note it may take a billing cycle or two for AutoPay to be set up on your account after you enroll. |
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No Fee
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Phone |
Call us at 866.229.3578 to make a payment Monday through Friday (except for holidays) from 7 a.m. to 7 p.m. |
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No fee for bank accounts $2.50 processing fee for credit or debit cards
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Mail a check or money order with your payment stub to: Virginia Natural Gas |
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Postage |
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In Person |
Make a payment in person at one of our locations using a check or money order. |
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Fee varies by location
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Online via Your Financial Institution’s website |
Receive and pay your monthly natural gas bill through your bank or credit union’s website bill pay section, if offered. |
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No Fee
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Other Billing and Payment Preferences
Budget Plan
Avoid unpredictable bills from month to month by paying a budgeted amount based on your actual usage. Learn More.
Payment Assistance
Energy Assistance Programs: Click here for more information about resources available to assist you with paying your gas bill.
Deferred Payment Arrangements
- You pay a set number of monthly installments after the required down payment is made.
- Brings your bill current, which will allow you to enroll in the Budget Plan, if desired, to avoid unpredictable bills from month to month.
- Helps you avoid a service disconnection for an unpaid past-due balance so that you can continue to fuel your home uninterrupted with natural gas.
Note: Once you set up a payment arrangement, you will pay your monthly payment arrangement amount for your past-due balance and your monthly current bill amount each month.
Virginia Natural Gas Deferred Payment Arrangement
Payment Locations
Find an authorized payment location near you using the tool below. (Note: a convenience fee may apply.)
Frequently Asked Questions
When is my Virginia Natural Gas bill due?
Your Virgnia Natural Gas bill is due on or before the due date shown on your bill stub. Residential customer bills are due 21 days after they are issued. Please review your convenient bill payment options.
Where should I mail my payment?
Remember to include the bill stub and write your account number on your check. Don't forget a stamp!
Send your payment to the following address:
Virginia Natural Gas
P.O. Box 5409
Carol Stream, IL 60197-5409
As of Oct. 1, 2021, the United States Postal Service initiated longer deliver times for first class mail from one to three days – to three to five days. Paperless billing is the ideal solution for customers to avoid any bill delivery issues. Sign up today: My Account.
What happens if my bank won't pay my check or transfer?
If your bank returns a check to Virginia Natural Gas, or an electronic transfer is refused due to insufficient funds, a $16.00 charge will appear on your next bill.
Is there a budget plan available?
Using our Budget Plan is a great choice if you want to even out the seasonal highs and lows of your heating bill.
- We estimate your natural gas usage for the next 12 months, based on your past usage.
- We divide that amount by 12 to determine your monthly payment amount.
- We review your plan quarterly to make sure your budget amount is keeping pace with your actual usage. Every quarter, we’ll adjust your monthly amount as needed. Budget billing is settled in August and recalculated for the new plan year that starts in September.
This is a free service for residential customers whose accounts are up to date, and you can discontinue it at any time. To sign up, call us at 1.866.229.3578. In the event your account becomes two months past due, you will automatically be removed from the budget plan.
Visit My Account to sign up today!
