Stop scammers by knowing their game
By phone, online and in-person, scammers are getting creative. It’s up to all of us to be vigilant to keep our personal and financial information safe.
Virginia Natural Gas and the entire Southern Company Gas family of companies are joining 130 U.S. and Canadian energy companies to expose the red flags of a scam and how customers can protect themselves.
In recent years, scammers have expanded their schemes into digital spaces, such as email and social media. Virginia Natural Gas strongly encourages customers to be skeptical if anyone:
Virginia Natural Gas holds itself accountable to customers and communities it serves, which is why it reminds customers that it will never use aggressive or intimidating tactics to pressure them into making a payment toward their natural gas bill.
By phone: When a customer service representative contacts a customer by phone regarding the status of their account or to discuss payment, they will identify themselves as a Virginia Natural Gas employee. To verify legitimacy, customers can request that the representative confirm information about their account that only they and the company would know, for example:
By email: We will never ask for account or credit card information in an email. Customers can safely access and make changes to their account information and payment methods using our My Account online portal.
Customers who suspect or experience fraud should contact local authorities, and then call the customer care center phone number listed on their billing statement. And, customers who want to confirm that a Virginia Natural Gas representative is scheduled to perform work at their premise should contact our customer care center at 866-229-3578.
In addition, whenever a field service representative or one of our contractors visits a customer’s home or business, they will provide Virginia Natural Gas identification. And, as an additional safety measure to protect our customers, anyone who signs up to receive our Keep Me Informed appointment status text messages can access a photo of the technician assigned to perform work at their property.