Whenever a field service representative or one of our contractors visits your home or business, they will provide Virginia Natural Gas identification. If you have further concerns, please contact customer care at 866.229.3578 to confirm that a representative has been scheduled to perform work at your premises.
When a customer service representative contacts you by phone regarding the status of your account or to discuss payment, they will identify that they are a Virginia Natural Gas employee.
If you want to verify that the call is legitimate, request to have the representative confirm information about your account that only you and the company would know, for example:
Virginia Natural Gas will never demand payment by one method such as prepaid debit/ATM card or checking account.
Any customer who has doubts about the legitimacy of any call from Virginia Natural Gas, especially one in which payment is requested should call us directly. If you feel uncomfortable and know you have an outstanding balance that needs to be resolved, hang up and call us directly.
Finally, we will never ask for account or credit card information in an email. You can safely access and make changes to your account information and payment methods using our My Account online account management option.