Stop scammers by knowing their game
By phone, online and in-person, scammers are getting creative. It’s up to all of us to be vigilant to keep our personal and financial information safe.
Virginia Natural Gas and the entire Southern Company Gas family of companies are joining energy companies across the United States and Canada to expose the red flags of a scam and how customers can protect themselves.
In recent years, scammers have expanded their schemes into digital spaces, such as email and social media. Virginia Natural Gas strongly encourages customers to be skeptical if anyone:
Virginia Natural Gas reminds customers that representatives will never use aggressive or intimidating tactics to pressure them into making a payment toward their natural gas bill.
Customers who suspect or experience fraud should contact local authorities, and then call the customer care center phone number listed on their billing statement.
In addition, whenever a field service representative or one of our contractors visits a customer’s home or business, they will provide Virginia Natural Gas identification. As an additional safety measure to protect our customers, anyone who signs up to receive our Keep Me Informed appointment status text messages can access a photo of the technician assigned to perform work at their property.
Follow Virginia Natural Gas on social media (Twitter, Facebook, Instagram, LinkedIn) and join in the conversation #StopScams.