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Contact Us

Report a leak, odor, or emergency

Call 877.572.3342. We’re here open 24 hours a day.

Talk with someone before I dig

Even with small projects, like planting trees and shrubs, it’s important to call us before you dig to make sure you’re not digging where there are gas lines or other utility lines. In Virginia just dial 811 – or 800.552.7001 – to reach the state's diggers hotline, Miss Utility of Virginia. If you’re digging with mechanized equipment, the law requires you to call at least 48 hours before you dig.

Find out if natural gas is available in my area

Find a natural gas contractor

Find a natural gas contractor through our Find a Contractor tool.

Find out about rebates

Find information about residential rebates on our Rebates page.

Add a Service / Switch to Natural Gas

Already have a natural gas meter at your home?

If your home is already set up for natural gas, meaning you have an existing meter at your home, and you would like to start or stop service, please complete our start service request form or contact us at 1-866-229-3578

Already have a natural gas meter and want to add an appliance?

Whether it’s a generator, natural gas stove, or fireplace, contact us first to learn what your home needs to add natural gas services. We’ll assist you in making the addition seamless and successful. Call us at 866.399.9778 or fill out our residential additional equipment request form

Not Set Up for Natural Gas?

If your home does not have a natural gas meter – but you're ready to enjoy the comfort, reliability and performance of natural gas – click here to make the switch.

Transfer Natural Gas Service

We’ll do everything we can to make your transfer of service go smoothly. Simply complete our transfer service form or call us at 866.229.3578

Stop Natural Gas Service

Are you sure you want to lose the comfort and reliability of natural gas?

  • Natural gas is the best energy choice for people ... and the planet we live on.
  • No matter the season or weather, natural gas is one of the safest and most reliable sources of energy for homes and businesses.
  • Choosing natural gas promotes energy independence: There is an abundant domestic supply.
  • Choosing natural gas for home appliances and business equipment is an environmentally responsible way to get the comfort, reliability and performance you need today.
  • Natural gas has an immediate positive environmental impact. Alternative and renewable sources now meet only 6 percent of our nation’s energy needs.

If you’re still sure you want to stop natural gas service, please fill out our Stop Service form or call us at 866.229.3578.

Find out about natural gas vehicles

Contact Customer Service

We’re here to help our customers with any of their questions or concerns from 7 a.m. to 8 p.m., Monday through Friday (Closed on holidays). 

Reach us by phone at 1.866.229.3578 (Y hablamos español).

Email our Customer Care Center at G2VNGCustomerCare@southernco.com.

DO NOT email us regarding a possible leak or natural gas emergency; instead, please call 1.877.572.3342 away from the possible leak.

Information about Virginia Natural Gas

To get general information about Virginia Natural Gas, contact our parent company by calling 404.584.4000, or write to P.O. Box 4569 Atlanta, GA 30302-4569.

Pay My Bill

Report a leak, odor, or emergency

Call 877.572.3342. We’re here open 24 hours a day.

Talk with someone before I dig

Even with small projects, like planting trees and shrubs, it’s important to call us before you dig to make sure you’re not digging where there are gas lines or other utility lines. In Virginia just dial 811 – or 800.552.7001 – to reach the state's diggers hotline, Miss Utility of Virginia. If you’re digging with mechanized equipment, the law requires you to call at least 48 hours before you dig.

Find out if natural gas is available in my area

Find a natural gas contractor

Find a natural gas contractor through our Find a Contractor tool.

Contact a Representative

For all questions, please contact our Energy Connection Center Monday through Friday (Closed on holidays), 8am-6pm at 866.399.9778.

Add a Service / Switch to Natural Gas

If you're ready to enjoy the comfort, reliability and performance of natural gas at your business, please fill out our Commercial Start Service form.

Transfer Natural Gas Service

We’ll do everything we can to make your transfer of service go smoothly. Simply complete our transfer service form or call us at 866.229.3578

Stop Natural Gas Service

Are you sure you want to lose the comfort and reliability of natural gas?

  • Natural gas is the best energy choice for people ... and the planet we live on.
  • No matter the season or weather, natural gas is one of the safest and most reliable sources of energy for homes and businesses.
  • Choosing natural gas promotes energy independence: There is an abundant domestic supply.
  • Choosing natural gas for home appliances and business equipment is an environmentally responsible way to get the comfort, reliability and performance you need today.
  • Natural gas has an immediate positive environmental impact. Alternative and renewable sources now meet only 6 percent of our nation’s energy needs.

If you’re still sure you want to stop natural gas service, please fill out our Stop Service form or call us at 866.229.3578.

Find out about natural gas vehicles

Contact Customer Service

We’re here to help our customers with any of their questions or concerns from 7 a.m. to 8 p.m., Monday through Friday (Closed on holidays). 

Reach us by phone at 1.866.229.3578 (Y hablamos español).

Email our Customer Care Center at G2VNGCustomerCare@southernco.com.

DO NOT email us regarding a possible leak or natural gas emergency; instead, please call 1.877.572.3342 away from the possible leak.

Information about Virginia Natural Gas

To get general information about Virginia Natural Gas, contact our parent company by calling 404.584.4000, or write to P.O. Box 4569 Atlanta, GA 30302-4569.

Pay My Bill

Find out about natural gas equipment

Request a new service line

Deactivate an account

Communications Request

Contact a Communications Specialist

Only members of the news media may contact the communications department: 

Rick DelaHaya
Office: 757.616.7510  
Cell: 757.323.7366
rdelahay@southernco.com