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Pardon Our Progress

Due to system upgrades, the chat feature is temporarily unavailable. 

Got It

Due to system upgrades, the chat feature is temporarily unavailable. Our customer contact center is experiencing unusually high call volumes leading to long hold times.

Avoid the wait and choose from the list of residential and business self-service options on our Contact Us page. You can also email us at Please be assured we are working hard to reduce wait times and get back to you as soon as possible. We look forward to serving you!



Want to Start, Add or Move Natural Gas Service?

Whether your home is already set up to receive service or you need to have service installed, we’re ready to help you begin enjoying the comfort and reliability of natural gas.

Ways to Pay Your Bill

We offer a variety of convenient bill payment options, including online bill payment, paperless billing, AutoPay and more!

Ways to save

Ways to Save

Virginia Natural Gas is dedicated to helping our customers find ways to save money and energy, whether you are building a new home, making improvements to an older home or simply looking for ways to save. 

Save Money Today!
Find a contractor

Find a Contractor

At Virginia Natural Gas, it’s important to us that our customers have access to qualified natural gas professionals who will properly install and maintain the natural gas equipment inside their homes or businesses. Our list of preferred gas contractors are leaders in the industry and will use their expertise to ensure the safety, reliability and longevity of your natural gas equipment. Learn about our Qualified Gas Contractors-Preferred (QGC-P) program and access our list of contractors.

Search for Qualified Contractors

Service Visit Information

For the safety of our customers and our employees, Virginia Natural Gas requires that a customer or authorized representative, 18 years of age or older, must be present when our field service representative enters a home or business to perform work or safety checks.

Pets must be stowed. Pets should be safely secured in a location as to not interfere with field technicians inspection of the gas meter, all appliances (electric and gas), and any necessary gas lines.

Clear and safe access to all appliances is required. This can include the following:

  • Unlocked attics and crawl spaces
  • Sufficient clearance around appliances and the meter that will permit a thorough inspection
  •  Safe ladder access to elevated areas where appliances are located

Why Switch to Natural Gas?

Natural gas is clean, safe, reliable and afforadable. It’s efficient, and the best energy choice for your family and the environment. 

Reliable Supply:

Natural gas provides comfort and reliability – at a great price!

No matter the season or weather, natural gas is safe and reliable.

Using natural gas promotes energy independence: North America has one of the largest domestic supplies of natural gas in the world.

Environmental Benefits:

Today, most of our nation’s energy needs are met by fossil fuels, and natural gas is one of the cleanest, producing the fewest emissions. The other choices – alternative and renewable sources – are not readily available and currently meet only six percent of our energy needs.

Natural gas for heating is an environmentally responsible way to get the comfort and reliability you need. Learn more information about the environmental benefits of natural gas at

New Customers
Once you begin enjoying the comfort and reliability of natural gas, please review our Welcome Brochure.