VIRGINIA BEACH, Va. – June 25, 2020 – Virginia Natural Gas (VNG) is helping customers who are facing financial hardships as a result of COVID-19 by connecting them to energy assistance funds, offering more flexible payment plans and providing energy saving measures to help keep bills manageable as the pandemic continues to impact Virginians.
“While we have been working to keep our communities and employees safe to ensure reliable natural gas service, we understand these are trying times for many of our customers,” said Jim Kibler, president of VNG. “Customers can take comfort knowing we are here to help and provide options to those who may be struggling to pay their bills, many for the first time.”
In recognition of the financial hardship caused by the coronavirus (COVID-19) for customers impacted by employment changes or business slowdown, Virginia Natural Gas suspended service disconnections for non-payment March 14 for both residential and commercial customers. The Virginia State Corporation Commission recently extended the moratorium through Aug. 31 to give the General Assembly time to address the economic impact of the crisis on utility customers.
“We applaud the Commission’s balanced approach and the legislators’ offer of leadership to ensure the heating assistance funds under the CARES Act can be allocated in a way that best meets the urgent needs of Virginia families affected by the economic situation,” added Kibler.
As the public health and economic impacts of the coronavirus (COVID-19) continue to evolve, VNG is committed to working with customers who may be struggling financially. The company is providing the following measures to assist customers with their bills:
For more information on any of these programs, visit www.virginianaturalgas.com.
About Virginia Natural Gas
Virginia Natural Gas is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Virginia Natural Gas provides natural gas service to nearly 300,000 customers in southeast Virginia and has been recognized as one of the safest, most reliable and customer-focused natural gas service providers. Consistently ranked in the top quartile for customer satisfaction by J.D. Power and Associates, the company has also been recognized by the Virginia Department of Mines, Minerals and Energy and the Virginia Oil and Gas Association for its safety, community outreach and educational programs, and was named Local Distribution Company for three consecutive years. Virginia Natural Gas has been ranked by its business customers as being one of the most Trusted Business Partners in the utility industry according to Cogent Reports, and as one of the Top Workplaces in Hampton Roads by Inside Business. For more information, visit virginianaturalgas.com and connect with the company on Facebook, Twitter and Instagram.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 700,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines, asset management for natural gas wholesale customers and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com.
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