Virginia Beach, Va. – May 28, 2021 – The Atlantic hurricane season begins June 1. Because 2021 is predicted to be a very active hurricane season, Virginia Natural Gas recommends customers be prepared in the event of any severe weather conditions.
While impacts of COVID-19 may continue through hurricane season, Virginia Natural Gas crews are always prepared and ready to respond to any storm and remain committed to our No. 1 value – Safety First.
Forecasters at the Climate Prediction Center predict 20 named storms – including 10 hurricanes and five major hurricanes – this season, which runs through Nov. 30. But while forecasting is not an exact science, it’s important to keep in mind that just one storm could have a significant impact on homes, property and lives.
That’s why Virginia Natural Gas is providing customers with the following recommended natural gas safety guidelines for use during a weather emergency:
- DO NOT turn off your gas supply at the main meter. Only Virginia Natural Gas or emergency personnel should turn the valve on or off.
- Leaving natural gas meters on helps to maintain proper pressure in the gas piping within homes or businesses and can prevent water from entering the fuel lines should flooding occur.
- Customers are encouraged to know the location of their natural gas meter.
- Following a weather emergency, customers should ensure the natural gas meter is visible, and the area surrounding the meter is free of trash and debris. Mechanical equipment used after the storm to clean up a location may damage the meter if it is hidden.
- If a natural gas meter is damaged or an underground gas line is exposed, customers should immediately leave the area, and call the Virginia Natural Gas 24-hour emergency response line at 1-877-572-3342 or 911 from a safe location.
Appliance Safety Before and After the Storm
- Customers are advised to leave their natural gas service operational during a hurricane or severe storm. Most modern gas appliances have safety valves that shut off the flow of natural gas automatically with a loss of gas pressure or flooding of the appliances.
- Electronic ignition appliances will not come on when the power source has been impacted.
- If you are uncomfortable leaving your appliances operational, contact a trained professional (certified plumber or HVAC rep) to shut off your appliances at the cutoff valves. When it is safe to do so, have them return to turn the valves back on, leak test the line and turn on to test the appliance for safe operation.
- If flooding occurs at a residence or business and the gas appliances are underwater, customers are advised not to operate their appliances until a safety inspection is conducted by a certified plumber or HVAC representative.
- Strong winds and saturated ground could cause trees to become uprooted. Before removing downed trees, customers should contact VA811 to have the location of underground utility lines marked since downed trees could become tangled with natural gas lines.
- If a natural gas meter is damaged or a natural gas line is exposed, customers should immediately leave the area and call the Virginia Natural Gas 24-hour emergency response line at 1-877-572-3342 or 911 from a safe location.
Detecting Gas Leaks
- If customers smell the distinctive “rotten-egg” odor associated with natural gas, they should leave the area immediately and move a safe distance away from the potential leak, while avoiding any action that may cause sparks.
- Look for blowing dirt, discolored vegetation or continued bubbling in standing water.
- Customers should never try to identify the source of a leak or stop the leak themselves.
- Avoid using any sources of ignition, such as cell phones, cigarettes, matches, flashlights, electronic devices, motorized vehicles, light switches or landlines, as natural gas can ignite from a spark, possibly causing a fire or explosion.
- Customers should call the Virginia Natural Gas 24-hour emergency response line at 1-877-572-3342 or 911 once they are in a safe place out of the area of the suspected leak. They should also stay away until Virginia Natural Gas or emergency personnel indicates it is safe to return.
- Generators can be useful after a storm but dangerous if not properly used. The primary hazards to avoid when using a generator are carbon monoxide (CO) poisoning from the toxic engine exhaust, electric shock or electrocution and fire.
- NEVER use a generator in enclosed or partially enclosed spaces.
- NEVER try to power the house wiring by plugging the generator into a wall outlet, a practice known as “backfeeding.”
- Plug appliances directly into the generator. Or, use a heavy duty, outdoor-rated extension cord that is rated (in watts or amps) at least equal to the sum of the connected appliance loads.
- During a power outage, natural gas generators provide continuous fuel supply from an existing natural gas line. While these units are available in a range of sizes to meet various energy needs, customers are encouraged to contact Virginia Natural Gas before purchase and installation to determine whether their service line and meter meet load requirements for the generator’s safe and efficient operation.
- Your personal safety is the most important thing before, during and after a storm. The Red Cross urges everyone to be prepared before the storm hits. This means having an emergency preparedness kit that includes among other things, a seven-day supply of medications, copies of important documents such as insurance policies, non-perishable food items and water for two weeks, extra cash, batteries for flashlights and radios, and personal hygiene products.
- If you must travel after a storm, stay away from where crews are working. Make sure to follow road signs, drive cautiously and follow directions in the areas of a work crew.
- Flooding and storm surge are historically the leading cause of hurricane-related deaths in the United States. Know your flood zone and potential risk hazards in your area. Visit the FEMA flood map service and simply enter your address.
- For more information on personal hurricane preparedness, visit the Ready.gov national preparedness website.
How to connect with us
During a storm, Virginia Natural Gas communicates information to customers through the news media and on Facebook, Twitter, Instagram, and Nextdoor.
For more information about natural gas safety, visit virginianaturalgas.com/safety.