VIRGINIA BEACH, Va. – July 1, 2019 – The business customers of Virginia Natural Gas have ranked the utility as being one of the most Trusted Business Partners in the utility industry for 2019, according to a Cogent Syndicated study by Escalent, formerly Market Strategies International. As one of the Top 20 business partners across the U.S., Virginia Natural Gas continues to be an industry leader in business customer engagement and satisfaction.
The Cogent Syndicated Utility Trusted Brand & Customer Engagement™: Business study from Escalent, a top human behavior and analytics firm, measures overall business customer engagement performance based on three core components – brand trust, product experience and service satisfaction. Among the study’s six components that make up the Brand Trust index, Business Community Support saw the greatest increase. Escalent conducted the survey from among 12,000 utility business customers who responded to the web-based survey of the 78 largest electric, natural gas and combination utility companies across the country.
This is the first year that Virginia Natural Gas has participated in this study, ranking seventh among all utilities, and fourth in the South Region.
“This ranking reflects the dedication of our entire team and our commitment to our business customers,” said Jim Kibler, president of Virginia Natural Gas. “We are honored by this award and ranking and will continue to identify better ways to serve our customers while striving to deliver on our promise of being the safest, most customer-focused and reliable natural gas service provider to our community.”
For information about Virginia Natural Gas, visit www.virginianaturalgas.com.
About Virginia Natural Gas
Virginia Natural Gas is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Virginia Natural Gas provides natural gas service to nearly 300,000 customers in southeast Virginia. Virginia Natural Gas has been recognized as one of the safest, most reliable and customer-focused natural gas service providers and is consistently ranked in the top quartile for customer satisfaction by J.D. Power and Associates. In 2018, Virginia Natural Gas was named Local Distribution Company of the Year by the Virginia Department of Mines, Minerals and Energy and the Virginia Oil and Gas Association for the third consecutive year. For more information, visit virginianaturalgas.com and connect with the company on Facebook, Twitter and Instagram.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 700,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines, asset management for natural gas wholesale customers and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com.
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