COVID-19 News and Information
As COVID-19 continues to impact communities across the country, we know it can be a stressful and even confusing time for many of our customers. Whether you’re a homeowner or trying to run your business, we want to make sure you have all the information you need to stay safe and healthy during this time.
Here, you’ll find the latest COVID-19-related information regarding your gas service – all in one place.
Our COVID-19 Plan & Process
See how we are adjusting and adapting to the current COVID-19 climate >
Need help paying a bill?
Learn how we’re supporting you during this challenging time.
Check out what we're doing for customer accounts >
Protecting Our Employees & Customers
We are taking all the necessary measures to keep our employees and customers safe. That means arming our employees in the field with protective gear, when necessary, and providing important screening questions before deployment – so we can ensure everyone’s safety while continuing to fuel homes and businesses.
Let’s stay safe.
We ask that you join our efforts to minimize COVID-19 exposure by practicing social distancing should our crews have a need to work inside your home or in your neighborhood.
Keeping your family healthy, safe and comfortable.
Our lives are being disrupted in a multitude of ways. However, at Virginia Natural Gas, we want to make sure your gas service is something that isn’t interrupted. Please find comfort in knowing that we’re here for you and doing everything we can to deliver safe, reliable natural gas to your home during COVID-19.
Check out what we're doing for customer accounts >
Access available energy assistance funding >
Make a payment arrangement through our My Account portal >
Change to contact-free bill pay & account management >
Take control of your bill by enrolling in our Budget Billing Plan >
Helping refuel small businesses.
Small businesses play an important role in the health of our economy and our communities, but across the region they are facing unprecedented economic disruption. At Virginia Natural Gas, we are working to address their needs and help navigate the resources available to refuel their business.
Visit our Business Resource Center >
Check out what we're doing for customer accounts >
Make a payment arrangement through our My Account portal >
Giving back so we can all move forward.
In times of uncertainty, we must lean on our strength and the certainty of what we do know: giving back to the community and helping our customers the best way we know how. That’s why we have partnered with the Southern Company Gas Charitable Foundation and our sister companies to support local relief efforts throughout the communities we serve.
