In times of emergency, Virginia Natural Gas employees have always been on the front lines making sure our communities continue to receive the energy they need to fuel their homes. And today, our focus remains delivering clean, safe, affordable, reliable natural gas to our customers. Rest assured, we’re committed to doing our part to keep home feeling like home.
Fueling Homes to Feel Like Home (VNG)
These are unprecedented times. With social distancing and self-quarantining in full effect, our daily routines have been altered and our sense of normalcy disrupted. But in times of uncertainty, we must lean on our strengths and the certainty of what we do know: giving back to the community and helping our customers the best way we know how. We continue to serve our customers and communities, so you can continue to keep your home feeling like home.
We are committed to doing our part to keep you healthy and safe, and we ask that you join us in our efforts to minimize exposure, too. If you have an appointment with us but have been advised to stay at home by a health official for the coronavirus or experiencing symptoms of respiratory illness, like fever, cough or shortness of breath, please reach out and let us know.
If you would like to reschedule your appointment, we can be reached at: 866–229–3578
We also provide self-service offerings online to help with bill management and payments, including payment arrangements through our My Account portal at: virginianaturalgas.com/myaccount
Based on guidance from the Centers for Disease Control (CDC), the U.S. State Department, World Health Organization, our local health department officials and Southern Company Medical Directors, we are taking appropriate precautions to protect the health and safety of our employees and customers while continuing to maintain our business operations.
To keep gas service safe and reliable, there are times when Virginia Natural Gas employees may need to enter customers’ homes and businesses. When they do, they will ask you some questions before entering to ensure they are taking the appropriate precautions. They’ll also request some social distancing while in your home—maintaining a 6-foot distance and not shaking hands—and may wear protective gear, when necessary. Other precautionary measures we’re taking include:
Other precautionary measures we’re making include:
We are facing medical and economic challenges the likes of which we haven’t seen for generations. At Virginia Natural Gas, we are taking immediate action to address the increasing difficulties this global health crisis is creating for those living across our regions.
Virginia Natural Gas, along with the Southern Company Gas Charitable Foundation is investing more than $300,000 to support COVID-19 relief efforts throughout the communities we serve. We are working with organizations across our service territory, including Meals on Wheels, the American Red Cross, the Salvation Army and United Way, to help lessen the health, community and economic impacts of this pandemic.
We know this is a difficult time. And for some, COVID-19 has dramatically affected their source of income and ability to pay bills. So to continue to fuel all of our customers’ homes, we have voluntarily suspended service disconnections for residential and commercial customers for non-payment. We hope these efforts will help bring some relief to our customers during this time of uncertainty.
“Our primary concern continues to be the safety and wellbeing of our employees, customers and communities. As part of our regular emergency preparedness protocol, we began monitoring the potential threat posed by the coronavirus in January. Based on guidance from the Centers for Disease Control and Prevention, as well as other health officials and the Southern Company Medical Directors, this week we began utilizing technology to enable most of our 4,400 employees to work from home – mitigating exposure to peers while sustaining workflow.”
– Kim Greene, chairman, president and CEO of Southern Company Gas