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Technology system upgrades

Update as of August 5, 2022
Thank you for your patience during our internal technology system upgrade. All self-service systems, including MyAccount, and our field services are now back operational. We look forward to continue serving you!

Update as of July 29, 2022
We apologize for any inconvenience as our technology systems are currently being upgraded. We expect all self-service options, including MyAccount and automated phone payments to be fully functional by Aug. 5.

Rest assured that no payments are due until after systems are back online, and no service will be discontinued.

Although most of our services are paused during this time, if you detect even a small amount of a rotten-egg odor in the air, please call us at 877.572.3342 once you are out of the area and in a safe place. Our field services will still be responding to emergency and leak detections requests as safety remains our highest priority!


Update as of July 1, 2022
As we continue to further enhance the customer experience, we will be performing an upgrade to our technology system beginning the evening of July 29 through the morning of Aug. 5, 2022. While we are working to minimize impact, several of our technology systems will be unavailable to our customers and our employees.

What does this mean?

MyAccount

Will be unavailable during this time. No changes will be able to be made to your account.

Start/Stop/Transfer Service

Will be suspended during this time as our field technicians will be available for emergency and leak detections requests only.

Billing and Payments

No payments or late fees will be due or processed during this window.

To avoid any impact to you, prior to July 29:

MyAccount

MyAccount

Log into MyAccount to make any necessary changes to your account

Plan ahead

Plan Ahead

Plan ahead and schedule any service you may need by filling out a Start/Stop/Transfer Service form online or calling us at
866.229.3578

billing and payment options

Billing

View our billing and payment options on ways to pay

Contact us

Contact Us

Contact us if you have any additional changes needed for your account before July 29

Note: Safety is our highest priority! Our crews will continue to respond to emergency calls. If you smell a “rotten egg” odor of natural gas, please call us at 877.572.3342 once you are out of the area and in a safe place.

Thank you for your patience as we continue to improve our internal systems to better serve our customers!