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Taking Steps to Support Public Health and Ensure Safe, Reliable Service

As the impacts of the new coronavirus (COVID-19) grow, Virginia Natural Gas would like to reassure customers that we have comprehensive plans and processes in place to address the implications of the outbreak while maintaining safe, affordable, reliable service. Although Gov. Ralph Northam has issued new measures for the state of Virginia, Virginia Natural Gas operations is considered an essential business and will continue during this time.

Our customer service representatives remain available to provide assistance as needed, and you may see our crews working in your neighborhood or in the area. Please recognize that our employees have been advised to take precautions when interacting with customers and taking all necessary hygiene precautions, as recommended by the Centers for Disease Control and Prevention (CDC) including avoiding handshakes, maintaining a 6-foot distance and wearing protective gear, when necessary and appropriate.

Please minimize any contact with utility workers who might come to your home or the home of a neighbor to service natural gas equipment, including meters. Rather than confront the utility worker with your questions or concerns, it would be safer to call Virginia Natural Gas at 866.229.3578 or email our Customer Care Center at g2vngcustomercare@southernco.com.

We are committed to doing our part to keep you healthy, and we ask that you join us in our efforts to minimize exposure, too. If you have an appointment with us but have been advised to stay at home by a health official for the coronavirus or are experiencing symptoms of respiratory illness, like fever, cough or shortness of breath, please reach out and let us know. There are times when our employees may need to enter customers’ homes and businesses. When they do, they will ask you some questions before entering to ensure they are taking the appropriate precautions.

Our focus remains on delivering clean, safe, reliable and affordable natural gas to our customers – a commitment we’ll keep throughout this Public Health Emergency.