Our goal is to make every experience with Virginia Natural Gas an outstanding one. That includes your monthly bill, and we work hard to ensure that every customer's bill is accurate. Virginia Natural Gas reads residential, commercial and some industrial meters every month.
Accurate readings ensure that you are paying for the exact amount of natural gas you use, not an estimated amount. Virginia Natural Gas has installed Automated Meter Reading (AMR) devices on all our customers’ meters to ensure your meter reading is always accurate. An AMR device allows Virginia Natural Gas employees to read your natural gas meter remotely as they walk or drive by your home. Having an AMR means that we won’t need access to your property unless your meter needs maintenance.
Automated meter reading is one more way we can ensure that every experience with Virginia Natural Gas is an outstanding one.
Automated Meter Reading
If for some reason we cannot read your meter in a given month, you will receive a system-generated bill, which is calculated by considering past usage and adjusting it for exact weather conditions. If a system-generated bill is incorrect, any overcharge or undercharge will be corrected the following month. Which means we always bill you only for the gas you actually use.
Don’t Hesitate: Ask to see a Company Photo ID
If a meter reader approaches your property, don't hesitate to ask to see their company photo ID. If you're in doubt about the identity of someone coming to your home, call us at 866.229.3578. If you feel threatened, call 911.