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J.D. Power: Virginia Natural Gas Remains Ranked Among the Industry Leaders in Customer Satisfaction

VIRGINIA BEACH, Va. – Sept. 20, 2017 – For the fifth consecutive year, Virginia Natural Gas ranks among the industry leaders in customer satisfaction for midsize utilities, according to the J.D. Power 2017 Gas Utility Residential Customer Satisfaction Study.

“Nothing is more important to us than delivering the clean, safe, reliable and affordable natural gas service our customers, our neighborhoods and our communities deserve,” said Jim Kibler, president of Virginia Natural Gas. “This honor represents the hard work and efforts of our employees who work tirelessly to earn our customers’ trust.”

Virginia Natural Gas earned an overall customer satisfaction index score of 749, which places it in the top quartile in the nation. The company also ranks fifth among midsize utilities in the South. Each utility was ranked on six factors, including safety and reliability, billing and payment, price, corporate citizenship, communications and customer service outreach to its customers.

The 2017 Gas Utility Residential Customer Satisfaction Study measures satisfaction among residential customers of 85 large and midsize U.S. natural gas utility companies. These results are based on responses from more than 61,000 online interviews conducted between September 2016 and July 2017.

To learn more about Virginia Natural Gas, visit www.virginianaturalgas.com.

About Virginia Natural Gas
Virginia Natural Gas is one of seven natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Virginia Natural Gas provides natural gas service to 293,000 customers in southeast Virginia.  Virginia Natural Gas has been recognized as one of the safest, most reliable and customer-focused natural gas service providers, and in 2016 was ranked second in customer satisfaction among mid-size utilities in the South and third nationally by J.D. Power. Also in 2016, Virginia Natural Gas was recognized as an Environmental Champion by Cogent™ Reports and as the Local Distribution Company of the Year by the Virginia Department of Mines, Minerals and Energy and the Virginia Oil and Gas Association. For more information, visit www.virginianaturalgas.com and connect with the company on Facebook (Facebook.com/VaNaturalGasCo) and Twitter (Twitter.com/VaNaturalGas).


About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company.  Southern Company Gas serves approximately 4.6 million natural gas utility customers through its regulated distribution companies in seven states and more than 1 million retail customers through its companies that market natural gas and related home services. Other nonutility businesses include investments in interstate pipelines, asset management for natural gas wholesale customers and ownership and operation of natural gas storage facilities. For more information, visit Southern Company Gas at www.southerncompanygas.com.

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Media Contact:
Duane Bourne
o: 757.616.7510  |  c: 757.955.0363 |  dbourne@southernco.com