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Virginia Natural Gas ready to respond to Winter Storm Jonas

VIRGINIA BEACH, Va. – Jan. 22, 2016 – Winter Storm Jonas, the first significant nor’easter of the year, could bring snow to parts of the Virginia Natural Gas service area on Friday.

Virginia Natural Gas is prepared to respond quickly to any weather-related emergency. The company also is urging customers to take steps now to ensure their personal safety and the safety of their families before the storm hits.

“In anticipation for these blizzard-like conditions, we have crews readily available to ensure safe, reliable service to our customers,” said Robert Duvall, president of Virginia Natural Gas. “While we do not anticipate any service interruptions, we’re fully prepared and our crews are standing by to make sure we are able to continuously serve our customers throughout these weather conditions.”

Below are recommended guidelines associated with natural gas before and after Winter Storm Jonas:

Before the storm

  • Customers are encouraged to know where their natural gas meter is located.
  • Virginia Natural Gas advises customers to leave their gas meter on to maintain proper pressure in the gas piping within their homes or businesses and to prevent water from entering the lines should flooding occur. Most gas appliances have safety valves that shut off the flow of gas automatically if the pilot light goes out.
  • Your natural gas service should operate uninterrupted throughout the storm. Only Virginia Natural Gas or emergency personnel should turn the valve off. 
  • Customers are urged to report a natural gas emergency to the Virginia Natural Gas 24-hour emergency response line at 877.572.3342.

During/Immediately after the storm

  • Heavy snow and ice may weigh down power lines and tree limbs, causing them to fall. If a natural gas meter is damaged or underground gas line is exposed, immediately leave the area and call the 24-hour emergency response line, 877.572.3342, from a safe location.
  • To ensure the safe, proper operation of natural gas appliances, such as a furnace and water heater, and to prevent a potentially hazardous buildup of carbon monoxide within your home or business, ensure that outdoor vent openings and air intakes are not obstructed by snow or ice.
  • If you smell the rotten egg odor that is often associated with natural gas or suspect carbon monoxide is present, immediately leave the affected area and call the 24-hour emergency response line at 877.572.3342 from a safe location. Never try to identify the source of a leak yourself.
  • Following a weather emergency, ensure the gas meter is visible and the area surrounding the meter is free of trash and debris. Mechanical equipment used after the storm to clean up a location may damage the meter if it is hidden.
  • Exercise caution removing snow or ice from your natural gas meter assembly. Use your hands or a broom, not a shovel, to brush away snow or ice from your meter and regulator. Never kick or hit your gas meter or its piping with a hammer or any hard object to break away built-up snow or ice.
  • If flooding occurs at a residence or business and the gas appliances are or have been submerged under water, do not try to operate the appliances until they have been inspected by a qualified plumber or heating, ventilation and air conditioning (HVAC) professional.

For more information, visit www.VirginiaNaturalGas.com and connect with the company on Facebook (Facebook.com/VirginiaNaturalGasCo) and Twitter (Twitter.com/VaNaturalGas).

About Virginia Natural Gas
Virginia Natural Gas, a wholly owned subsidiary of AGL Resources (NYSE: GAS), provides retail natural gas sales and distribution services to 287,000 customers in southeast Virginia.  For more information, visit www.virginianaturalgas.com.

About AGL Resources
AGL Resources (NYSE:GAS) is an Atlanta-based energy services holding company with operations in natural gas distribution, retail operations, wholesale services and midstream operations. AGL Resources serves approximately 4.5 million utility customers through its regulated distribution subsidiaries in seven states. The company also serves over one million retail customers through its SouthStar Energy Services joint venture and Pivotal Home Solutions, which market natural gas and related home services. Other non-utility businesses include asset management for natural gas wholesale customers through Sequent Energy Management and ownership and operation of natural gas storage facilities. AGL Resources is a Fortune 500 company and a member of the S&P 500 Index.

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Media Contact:
Duane Bourne
Mobile: 757.955.0363
dbourne@aglresources.com