Virginia Natural Gas named ‘Customer Champion’ for customer engagement
VIRGINIA BEACH, Va. – Jan. 25, 2016 – For the second consecutive year Virginia Natural Gas has been named Utility Customer Champion by Cogent Reports™, the syndicated division of Market Strategies International. The 2015 designation places VNG among an elite group of industry leaders that excel in customer engagement.
The Residential Utility Trusted Brand & Customer Engagement™ study measures overall customer engagement performance based on three core components – brand trust, operational satisfaction and product experience. More than 52,000 residential customers representing 125 of the nation’s largest electric and natural gas utility companies responded to the web-based survey.
All of the utilities recognized had an Engaged Customer Relationship (ECR) score that placed them in the top quartile of their region, or had a score of at least 750 on a 1,000 point scale. Virginia Natural Gas showed a year-over-year gain, improving its score from 739 last year to 751. The score ranked among the highest for all utilities and tied for third in the natural gas category.
Virginia Natural Gas, which provides natural gas service to more than 287,000 customers in the Hampton Roads region, also was recognized last year by Cogent Reports as Most Trusted Brand and Environmental Champion for its customer relationship management and environmental initiatives.
“We value the relationship we have with our customers, and we know they depend on us to deliver safe, reliable natural gas service to their homes and businesses,” said Robert Duvall, president of Virginia Natural Gas. “The work we do truly touches the customer, and our ability to provide exceptional customer service is a core focus of our business. While we take great pride in this recognition, we are challenged to work even harder.”
For information about Virginia Natural Gas, visit www.virginianaturalgas.com and follow us on Facebook and Twitter @VaNaturalGas.
About Virginia Natural Gas
Virginia Natural Gas, a wholly owned subsidiary of AGL Resources (NYSE: GAS), provides retail natural gas sales and distribution services to 287,000 customers in southeast Virginia. For more information, visit www.virginianaturalgas.com.
About AGL Resources
AGL Resources (NYSE: GAS) is an Atlanta-based energy services holding company with operations in natural gas distribution, retail operations, wholesale services and midstream operations. AGL Resources serves approximately 4.5 million utility customers through its regulated distribution subsidiaries in seven states. The company also serves more than one million retail customers through its SouthStar Energy Services joint venture and Pivotal Home Solutions, which market natural gas and related home services. Other non-utility businesses include asset management for natural gas wholesale customers through Sequent Energy Management and ownership and operation of natural gas storage facilities. AGL Resources is a Fortune 500 company and a member of the S&P 500 Index. For more information, visit www.aglresources.com.