Damage Cost Recovery Process
Virginia Natural Gas conducts thorough investigations of all damages to our facilities to determine the root cause prior to sending out damage repair bills. After the investigation is completed, a detailed invoice is sent to the responsible party and payment is expected upon receipt. This invoice breaks the total cost down into material, labor, equipment and gas loss.
All invoices and letters contain a contact name and phone number to call if you have any questions or concerns. The contact person is Mark Patridge, who can be reached at 404-584-4809 or firstname.lastname@example.org. If you have received an invoice that you believe is in error, please contact us immediately.
A damage invoice sent by Virginia Natural Gas is separate from any inquiry sent by the Virginia State Corporation Commission (SCC). All natural gas damages must be reported to the Virginia State Corporation Commission (SCC). They will also conduct an investigation to determine if anyone has violated the Virginia Underground Utility Damage Prevention Act.