Dig with C.A.R.E.
Contact Miss Utility of Virginia by calling 811 or 1-800-552-7001 before beginning any digging project.
Frequently Asked Questions About 8-1-1
Q: Why should I call 811 before every dig?
A: Don't gamble with your safety — if you're a professional excavator or a homeowner, smart digging always requires a call to 811. Knowing where underground utility lines are buried before you dig will help protect you from injury and prevent damages to utilities, service disruptions and potential fines and repair costs. Whether you're planting a tree or shrub, or installing a deck or pool, every job requires a call — even if you've called before for a similar project.
Q: I'm just a homeowner, not a contractor—is 811 for me?
A: Smart digging always means calling 811 before each job. Whether you're a do-it-yourselfer planning a weekend project or a professional excavator contracted for a home improvement job, one phone call to 811 will get your underground utility lines marked for free.
Q: Can I call in a request for a utility locate on weekends?
A: Laws vary from state to state. Please call 811 and a customer service representative will be able to assist you.
Q: Is this a new service that replaces the existing One Call Center I have been contacting?
A: No. 811 is an additional avenue to contact the same One Call Center in your area.
Q: Can you just tell me what utilities are in my area even if I am not digging?
A: No. Please call only if you intend to dig.
Q: How far in advance do I need to call?
A: State laws vary from 48 – 72 hours, most excluding weekends and legal holidays. Please call 811 directly, and the customer service representative will be able to provide specific information.
Q: How long are the marks good for?
A: State laws vary from state to state. Please call 811 directly and they will advise you of the duration the marks will be good for.
Q: Can I obtain a printed layout of where the utility lines are buried on my property?
A: No. An 811 call is to be made only if the caller intends to dig. Professional locators will then mark the approximate location of the buried facilities with paint or flags.
Q: Do the colors of the paint and flags indicate anything in particular?
For more information, visit the Division of Utility and Railroad Safety of the State Corporation Commission.
Click here for information about our Damage Cost Recovery Process.