Natural Gas Leaks, Odors or Emergencies

Contact Us

At Virginia Natural Gas, our goal is to make every customer experience an outstanding one. Whether you’re calling with a simple question about your service or to report an emergency, you’ll talk to someone who’s prompt, professional and courteous, regardless of whether you talk to us on the phone or email us.

Here’s how to get in touch with us:

Report Leaks, Odors and Emergencies

Call 1-877-572-3342. We’re here 24 hours a day. 

Payment Mailing Addresses
Customer bill payments can be mailed to:

Regular Payment Mailing Address     
Virginia Natural Gas                                                  
P.O. Box 70840                                                      
Charlotte, NC 28272                                     

Overnight Remittance Payment Mailing Address
Virginia Natural Gas
6125 Lakeview Road
Suite 800
Charlotte, NC 28269

Call Before You Dig
Even with small projects, like planting trees and shrubs or installing underground sprinkler systems, the law requires you to call us at least three full business days before you dig, so underground utility lines, including natural gas lines, can be located and marked. Just dial 811 – or 1-800-552-7001 – to reach Miss Utility of Virginia.

Call Customer Service

We’re here to help our customers with any of their questions or concerns from 7 a.m. to 8 p.m., Monday through Friday, and on Saturdays from 9 a.m. to 1 p.m.

To reach us by phone, call 1-866-229-3578. For the shortest possible wait times, try calling between Tuesday afternoon and Thursday, if possible.

You can email our Customer Care Center at

**IMPORTANT --  DO NOT email us regarding a possible leak or natural gas emergency, instead please call 1-877-572-3342 away from the possible leak. 

Our mailing address is:

Virginia Natural Gas Customer Care Center
P.O. Box 4569
Dept. 6250
Atlanta, GA 30302-4569

If it’s time to convert your home or business to natural gas, contact one of our account managers.

Get Information About Our Company

To get general information about Virginia Natural Gas, contact our parent company by calling 404-584-4000, or write to:

AGL Resources Inc.
P.O. Box 4569
Atlanta, GA 30302-4569

Only members of the news media may contact the communications department:

Duane Bourne             

Tami Gerke



Our speakers’ bureau can provide Virginia Natural Gas experts to talk to school groups, civic organizations and other groups. Topics we can cover include safety, careers in the natural gas industry, conservation tips and the advantages of gas appliances. Just call 757-616-7510.

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